FAQs
Frequently Asked Questions
1. What is The Ritual?
The Ritual is the membership experience of Smoky Moon Studio, created for those who want to bring more reflection, intention, and self-awareness into their everyday lives.
Depending on your selected membership tier, your experience may include access to reflection guides, exclusive content, and thoughtfully curated physical offerings designed to complement your personal practice.
Each tier offers its own experience, allowing you to choose the level of engagement that feels right for you.
2. What is the difference between the membership tiers?
Each membership tier offers a different level of access to the Smoky Moon experience.
Whether you are drawn to guided reflection, deeper exploration, or a more tangible connection to the practice through physical offerings, the available tiers allow you to choose the experience that best aligns with your needs.
Please review the individual tier descriptions before subscribing. Each listing outlines its included benefits, delivery details, and any applicable limitations so you can make an informed decision.
My recommendation: Put a simple comparison chart directly above the membership purchase buttons. Show the price, billing frequency, digital benefits, physical benefits, and any shipping charges for each tier. This will prevent a lot of repetitive customer questions. CAN YOU CREATE THIS FOR ME?
3. When will I be charged for my membership?
Your membership price and billing frequency will be displayed when you select your tier and complete checkout.
Recurring membership payments are processed according to the billing schedule disclosed at signup. Your subscription will continue until you cancel.
Please review the checkout details before completing your purchase so you understand the amount and frequency of your payments.
We should align this wording with your actual subscription platform and billing settings before launch. THE DATE IS TYPICALLY ON THE SAME DATE THEY SIGN UP ITS ON A 30 DAY CYCLE
4. What is the Aligned Box?
The Aligned Box is a physical offering associated with eligible membership tiers. It is thoughtfully timed around the seasonal turning points of the year, creating an opportunity to reconnect with your intentions as the seasons change.
The box is scheduled to ship in connection with the next solstice or equinox, according to the shipping policy below.
Important: Only memberships that explicitly include the Aligned Box qualify to receive it. Please check your tier description to confirm whether this offering is included.
5. When will my Aligned Box ship?
Aligned Boxes are scheduled around the seasonal solstices and equinoxes.
If the relevant solstice or equinox has already passed within the previous 45 days, your box will ship immediately rather than waiting for the next seasonal turning point.
Otherwise, your box will be scheduled for shipment in connection with the next solstice or equinox.
Please note that shipping refers to dispatch from our studio; delivery times may vary based on the shipping method and destination.
One detail to finalize: We’ll need to define whether the 45-day rule is measured from the date someone joins or from the seasonal event itself. The wording above assumes it is measured from the date of the most recent solstice or equinox. IF THEY JOINED TODAY FOR EXAMPLE BUT THE BOXES SHIPPED 40 days ago, THEY WOULD GET ONE IMMEDIATELY.
6. Do I need to do anything to receive my Aligned Box?
If your selected membership tier includes the Aligned Box, it will be prepared according to the applicable seasonal shipping schedule.
Please ensure that your shipping address is accurate and current before fulfillment. If you move or need to update your delivery information, contact us before your order is processed.
Once a package has shipped, changes to its destination may not be possible.
If your membership platform supports self-service address updates, we should direct customers there rather than requiring them to contact you. YES THEY CAN CHANGE THEOR OWN ADDRESS. WE SHOULD ALSO ADD THAT MEMEBERS WILL BE NOTIFIED 14 days in advance that the boxes are shipping. Also, the newsletter will include it.
7. Can I cancel my membership at any time?
Yes. You may cancel your membership at any time.
To avoid being charged for another billing period, cancel before your next scheduled renewal. Your access following cancellation will depend on the membership terms displayed when you subscribe and the cancellation policy of the membership platform.
Cancellation stops future renewals; it does not automatically refund previous payments or cancel an order that has already entered fulfillment.
If your tier includes physical products, please review the applicable fulfillment terms before canceling.
Business decision to make: We need to confirm whether members retain digital access through the end of their paid billing period after cancellation. I recommend that approach if your platform supports it, because it creates a better customer experience. THEY RETAIN ACCESS UNTIL THE END OF THE BILLING PERIOD.
8. Can I upgrade or change my membership tier?
If you would like to explore a different level of the experience, you may be able to change your membership tier through your account, depending on the options supported by our membership platform.
Before making a change, review the benefits, pricing, and billing terms of the new tier.
Upgrading does not automatically guarantee an additional Aligned Box or other physical benefit outside the terms of the selected tier. Physical offerings are subject to the applicable eligibility and fulfillment schedule.
If your account does not offer a self-service option for changing tiers, contact us for assistance.
They would have to cancel and wait until their billing period ends to resub
9. Are membership payments refundable?
Membership payments are generally nonrefundable, except where a refund is required by applicable law or expressly provided under the terms of the membership.
Canceling your membership prevents future renewals but does not automatically refund a payment already processed.
Please review your selected tier and its benefits carefully before subscribing.
This policy should be coordinated with your billing platform and applicable consumer protection requirements before publication. Let’s give them 3 days. But o don’t see any laws that say that I have to refund them.
10. Can I return or exchange my Aligned Box?
All physical product sales are final. We do not accept returns or exchanges for reasons such as a change of mind, incorrect selection, or personal preference.
If your package arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and determine the appropriate resolution.
Nothing in this policy limits any rights you may have under applicable law.
11. What happens if my Aligned Box arrives damaged or never arrives?
If your box arrives damaged, contains the wrong item, or appears to have been lost in transit, please contact us with your order details and any relevant photographs or tracking information.
We will review the situation and work toward an appropriate resolution in accordance with our shipping policy and applicable law.
Please use the tracking information provided with your shipment to check its delivery status before contacting us about a package that is still in transit.
12. Are the reflection guides a substitute for therapy or professional advice?
No. Smoky Moon reflection guides are intended for personal reflection, self-exploration, and general educational and inspirational purposes.
They are not a substitute for professional mental health care, medical advice, financial advice, or other professional services.
Your experience is personal, and you are encouraged to use the material in a way that feels appropriate for you.
Additional FAQs
DO YOU USE FRAGRANCE OILS OR ESSENTIAL OILS?
We use food-grade essential oils in our aud de parfums, carefully blending them for an unforgettable fragrance experience. For our candles, we combine the finest essential and perfume oils, ensuring each scent is both luxurious and safe. We only use essential oils that are non-volatile when heated, as many essential oils can become toxic when burned. Our fragrance oils are also Phthalate-free and meet IFRA standards, so you can trust they are safe for their intended use.
ARE YOUR WICKS LEAD-FREE?
Absolutely! We are committed to sustainability and safety. That’s why we only use organic cotton wicks or lead-free wood wicks in our candles. No harmful chemicals here!
WHAT IS THE DIFFERENCE BETWEEN COTTON AND WOOD WICKS?
Both cotton and wood wicks are sustainably sourced, and you won’t notice any difference in fragrance due to the wick type. The key difference lies in the visual appeal and ambiance. Wood wicks give off a cozy, crackling sound, creating a warm, comforting experience. Cotton wicks are equally efficient, offering a clean and even burn. We encourage you to try both and find which one you love most!
WHAT KIND OF WAX DO YOU USE?
We believe in using only the best materials. Our candles are made with a luxurious Coconut Wax blend, providing a smooth and even burn. For our melts, we use 100% Soy Wax, known for its clean and eco-friendly qualities. Each product page lists the exact wax type used, so you know exactly what you're getting!
HOW LONG IS MY GIFT CARD VALID?
Good news! Our gift cards have no expiration date, so you can take your time choosing the perfect indulgence.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website.